Return & Refunds Policy 

 

We hope you love your order, but if something isn’t quite right, we’re here to help.

Due to the nature of skincare products, we can only accept returns on unopened and unused items within 14 days of delivery. We are unable to restock or resell opened products for safety and hygiene reasons.

 

To be eligible for a return, your item must be:

 

• In its original packaging
• Sealed and unused
• Returned within 14 days of delivery

To initiate a return, please email us at hello@snowtheorylabs.com with your order number and reason for return. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back without requesting a return first will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect. We will evaluate the issue and do our best to make it right.

Non-Returnable Items

We cannot accept returns on:

• Opened or used skincare products
• Limited edition, trial-size, or discounted items
• Gift cards
• Hazardous materials or flammable liquids (if applicable)

If you have questions about whether your item qualifies, reach out to us at hello@snowtheorylabs.com.

Exchanges

We do not offer direct exchanges at this time. The fastest way to get what you want is to request a return for the unopened item and place a new order for the replacement.

Refunds

Once your return is received and inspected, we will notify you if your refund is approved. If approved, the refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact us.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or there was an error on our part. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.

EU Customers

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be unopened, unused, and in their original packaging. Proof of purchase is required.